RETURNS POLICY
Notification of the intent to return must be received within 14 days of the delivery date of your order.
You will be issued a “return goods authorisation application form” (RGA) to be filled out and submitted, along with images of the goods to ensure eligibility for return.
To be eligible for a return, the goods must be brand new and unused and include all the packaging in it’s original new condition.
Freight charges for return of goods is at the buyers cost.
The condition of the returned goods arriving in our warehouse will be assessed for eligibility. We recommend an insured freight method and that goods are packed in a manner that will not incur damage in transit as this will void the returns authorisation.
REFUND POLICY
Upon receipt of your goods, if you are not completely satisfied with your purchase, you must notify us by phone on 1300 062 672 or email info@elyse.com.au. You will be notified of the approval or rejection of the refund. If you are approved, then your refund or credit will be processed within 5 working days to your original method of payment once goods are received. If payment via bank deposit, you will need to provide us with bank details. Freight charges for original shipment of goods will be withheld from any refunds and return of goods are solely at the buyers cost. Goods must be brand new and unused and include all the packaging in it’s original new condition to be considered.
INCORRECT ITEM
If the goods were supplied incorrectly, buyer must notify us within 7 days of the delivery for a replacement of goods, which will be rectified at our cost.
SALE ITEMS
Only regular priced items may be returned and/or refunded. We do not extend this to any sale items.
EXCHANGES
Please call our customer service team on 1300 062 672 to arrange your exchange. Goods must be returned as per our returns policy and on approval your credit will be applied to your new order.